Privacy Policy

Last updated: November 26, 2025

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request estimates
• Subscribe to our newsletter
• Call or email us directly
• Schedule services or appointments
• Leave reviews or provide feedback

This information may include:

• Name and contact information (phone, email, address)
• Property details and service requirements
• Payment information (processed securely through third parties)
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device and operating system details

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Provide accurate estimates and quotes
• Schedule and perform pressure washing services
• Communicate about appointments and service updates
• Follow up on completed work and customer satisfaction

Business Communications

• Respond to your inquiries and requests
• Send service confirmations and updates
• Provide customer support
• Send promotional materials (with your consent)

Website Improvement

• Analyze website usage and performance
• Improve our services and customer experience
• Develop new features and offerings

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email and SMS communications
• Website hosting and analytics
• Customer relationship management

Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations
• Protect our rights and property
• Ensure the safety of our customers and employees

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission (SSL encryption)
• Regular security assessments and updates
• Limited access to personal information
• Employee training on data protection practices
• Secure payment processing through certified providers

While we strive to protect your personal information, no method of transmission over the internet is completely secure, and we cannot ensure total security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You may request access to or correction of your personal information by contacting us at augustushahn@preswashsvc.com or (423) 336-8222.

Communication Preferences

You can:

• Opt out of marketing communications at any time
• Update your contact preferences
• Unsubscribe from our newsletter

Cookie Preferences

You can control cookies through your browser settings and our cookie consent banner. For more information, see our Cookie Policy.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize personal information when it is no longer needed.

Typical retention periods:

• Customer service records: 7 years
• Payment information: As required by tax law
• Marketing communications: Until you opt out
• Website analytics: 26 months

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Notifying you via email for significant changes

Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

Your Privacy Matters

At PresWashSvc.com, we are committed to protecting your privacy and being transparent about how we collect and use your information. Your trust is essential to our business, and we take our responsibility to safeguard your personal data seriously.