Refund Policy

Last updated: November 26, 2025

1. Our Satisfaction Guarantee

At PresWashSvc.com, we stand behind the quality of our pressure washing services. We are committed to providing exceptional results and ensuring complete customer satisfaction with every job.

Our refund and adjustment policy is designed to be fair and transparent, ensuring that you receive the high-quality service you expect when you choose us for your pressure washing needs.

2. Service Quality Standards

We guarantee that our services will meet professional industry standards for pressure washing and cleaning. Our commitment includes:

• Using appropriate pressure levels for each surface type
• Applying proper cleaning solutions and techniques
• Ensuring thorough coverage of designated areas
• Protecting surrounding areas and landscaping
• Completing work within the agreed timeframe
• Providing clear communication throughout the process

3. When Refunds May Be Issued

Service Not Completed

If we are unable to complete the agreed-upon service due to our equipment failure, scheduling conflicts, or other issues on our end, you may be eligible for a full refund or re-service at no additional charge.

Significant Quality Issues

If our work falls significantly below professional standards and we are unable to remedy the situation through re-service, a partial or full refund may be considered. This includes:

• Damage caused by incorrect pressure settings or technique
• Incomplete coverage of agreed service areas
• Failure to remove agreed-upon stains or dirt
• Failure to protect surrounding areas as promised

Pre-Service Cancellation

If you cancel your service appointment with more than 24 hours notice, any deposit paid will be fully refunded. Cancellations with less than 24 hours notice may be subject to a service call fee.

4. Non-Refundable Situations

Refunds will not be provided in the following circumstances:

• Weather-related postponements: Services may be postponed due to weather conditions. We will work to reschedule at no additional charge.
• Pre-existing conditions: Stains or damage that existed before our service and were not disclosed during the quote process.
• Customer-related delays: Delays caused by customer unavailability or property access issues after we have arrived on-site.
• Natural wear and tear: Results that fade over time due to normal exposure to weather and use.
• Customer requests beyond scope: Additional work requested during service that was not included in the original agreement.
• Inaccessible areas: Areas that become inaccessible during service due to obstacles not disclosed during the initial assessment.

5. Re-Service Policy

Before issuing refunds, we prefer to address any concerns through re-service. Our re-service policy includes:

• Free re-service: Within 7 days of original service if we determine the work did not meet our standards
• Customer notification: You must notify us of any concerns within 48 hours of service completion
• Assessment process: We will assess the situation and determine if re-service is appropriate
• Timeline: Re-service will be completed within 2 business days of agreement
• Alternative solutions: If re-service is not feasible, we will discuss other resolution options

6. Refund Process

How to Request a Refund

To request a refund, please contact us within 48 hours of service completion:

• Phone: (423) 336-8222
• Email: augustushahn@preswashsvc.com
• Information needed: Service date, address, specific concerns, and photos if possible

Review Process

Once you contact us, we will:

• Review your concerns within 24 hours
• Schedule an assessment if necessary
• Determine the appropriate resolution (re-service, adjustment, or refund)
• Communicate our decision and next steps

Refund Timeline

Approved refunds will be processed within 5-7 business days. Refunds will be issued using the same payment method used for the original transaction.

7. Partial Refunds and Adjustments

In some cases, partial refunds or service credits may be more appropriate than full refunds. These situations include:

• Partial service completion: When only part of the agreed service was completed
• Quality concerns on specific areas: When only certain areas did not meet standards
• Service time issues: When service took significantly longer than estimated due to our error
• Customer inconvenience: When our service caused significant inconvenience to the customer

Partial refunds typically range from 10% to 50% of the service cost, depending on the specific circumstances and extent of the issues.

8. Payment Methods and Processing

Accepted Payment Methods

We accept the following payment methods for our services:

• Cash
• Check
• Major credit cards (Visa, MasterCard, American Express, Discover)
• Digital payment platforms (Venmo, CashApp, Zelle)

Refund Processing

Refunds will be processed using the same payment method as the original transaction:

• Credit cards: 3-5 business days
• Debit cards: 5-7 business days
• Cash payments: Available for pickup or via certified check
• Check payments: Refund check mailed within 7 business days

9. Special Circumstances

Commercial Services

For commercial services, refund policies may vary based on the scope and nature of the work. Commercial customers should review their service agreements for specific terms, though our general refund principles still apply.

Emergency Services

Emergency or rush services may have different terms due to the expedited nature of the work. Any special terms will be disclosed before service confirmation.

Seasonal Services

Some seasonal services may be subject to weather-related considerations. We will work with customers to reschedule or provide alternatives rather than deny refunds when weather prevents proper service delivery.

10. Customer Responsibilities

To help us provide the best service and address any concerns promptly, customers should:

• Be present or have a representative available during service delivery
• Inspect the work upon completion and notify us of any immediate concerns
• Provide accurate information about property conditions and access
• Clear work areas of personal belongings and vehicles
• Follow any post-service care instructions provided
• Report concerns within 48 hours of service completion

11. Contact Us About Refunds

If you have questions about our refund policy or need to discuss a service concern, please contact us:

12. Changes to This Policy

We reserve the right to update this refund policy at any time. Customers will be notified of any material changes through our website or direct communication. Changes will be effective immediately upon posting.

Our Commitment to You

At PresWashSvc.com, customer satisfaction is our top priority. This refund policy reflects our commitment to providing exceptional pressure washing services and ensuring that you are completely satisfied with the results. We believe in fair, transparent business practices and stand behind the quality of our work.